Do you need an m-pesa account or not?
M-PESA has been designed so that people without bank accounts can use
it. Your money is held safely in a bank account run by M-PESA on your
behalf. You do not have any contact with the bank and the bank does
not have your details.
The question to whether you need an account or not might not be much
of our focus.
what we need to undestand is how to use the Account effectively.
managing and taking advantage of everything available.
Here are the basics to exploit:
Manage Your M-PESA Account
You can check your current M-PESA balance status at a fee of Ksh1
only. Note that your balance is also shown at the end of every SMS
each time you do an M-PESA transaction.
To check your balance:
Select "Show balance"
Enter your secret PIN
Wait for SMS confirmation message with your balance
Call Support: You can call M-PESA Customer Service Representatives
through this menu:
Select "Call Support"
A message displays "Allow SIM card to call?"
Press "call"
The same service can be accessed by directly dialling 234 from
your Safaricom mobile.
Change PIN: For security reasons, customers can change their PIN at
any time at a fee of Ksh22.
From the M-PESA menu select "My Account".
Select "Change PIN".
Enter old PIN press OK.
Enter new PIN and confirm it.
Wait for the confirmation.
Secret Word: This allows the customer to change the secret word as
long as they remember their secret PIN.
From the M-PESA menu select "My Account".
Select "Secret Word".
Enter PIN press ok.
Wait for the confirmation.
Language: You can choose which language to use for your M-PESA:
From the M-PESA menu select "My account".
Select "Language".
Choose from English or Kiswahili.
Enter your secret PIN
Wait for display of "M-PESA" then Press OK to view language update
Update Menu
Safaricom will from time to time release new functions on the M-PESA
menu. 'Update Menu' is used to launch these new M-PESA functionalities
on your phone. You will need to enter your secret PIN to confirm the
request.
Bless!
M-PESA has been designed so that people without bank accounts can use
it. Your money is held safely in a bank account run by M-PESA on your
behalf. You do not have any contact with the bank and the bank does
not have your details.
The question to whether you need an account or not might not be much
of our focus.
what we need to undestand is how to use the Account effectively.
managing and taking advantage of everything available.
Here are the basics to exploit: Manage Your M-PESA Account
You can check your current M-PESA balance status at a fee of Ksh1
only. Note that your balance is also shown at the end of every SMS
each time you do an M-PESA transaction.
To check your balance:
Select "Show balance"
Enter your secret PIN
Wait for SMS confirmation message with your balance
Call Support: You can call M-PESA Customer Service Representatives
through this menu:
Select "Call Support"
A message displays "Allow SIM card to call?"
Press "call"
The same service can be accessed by directly dialling 234 from
your Safaricom mobile.
Change PIN: For security reasons, customers can change their PIN at
any time at a fee of Ksh22.
From the M-PESA menu select "My Account".
Select "Change PIN".
Enter old PIN press OK.
Enter new PIN and confirm it.
Wait for the confirmation.
Secret Word: This allows the customer to change the secret word as
long as they remember their secret PIN.
From the M-PESA menu select "My Account".
Select "Secret Word".
Enter PIN press ok.
Wait for the confirmation.
Language: You can choose which language to use for your M-PESA:
From the M-PESA menu select "My account".
Select "Language".
Choose from English or Kiswahili.
Enter your secret PIN
Wait for display of "M-PESA" then Press OK to view language update
Update Menu
Safaricom will from time to time release new functions on the M-PESA
menu. 'Update Menu' is used to launch these new M-PESA functionalities
on your phone. You will need to enter your secret PIN to confirm the
request.
Bless!
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